Dealers Complain of Vendor Overload
LAS VEGAS — The Digital Dealer Conference & Expo, held here in September, was packed with vendors telling…
News October 3Latest in: Leadership
Used Car Market Insights: Most Truck Segments Performed Well
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation…
News October 3
Challenging Myths: Auto Dealership Lead Performance Reports
Research for my upcoming book “Who Sold It?” included asking Marketing Managers and General Managers how they evaluate…
News October 3
Electric Vehicles Could be Auto Industry’s Biggest Disruption EVER!
The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be…
News October 3
Why Rich Information is Critical to VDPs
SpinCar CEO Devin Daly explains why providing as much vehicle information as possible on a VDP is critical.
News October 3
How Employee Engagement Delivers ROI
Is your dealership the kind of place where employees can’t wait to come to work every morning? Do…
News September 29
A Scientific Model for Building Customer Trust
Do your customers trust your salespeople? According to the most recent Gallup poll on the subject, the answer…
News September 29
Customer Acquisition Can Be More Effective When You Spend $0
Customer retention is typically much less expensive than customer acquisition. However, with the advent of the internet, consumers…
News September 29
It’s 9 AM. Do You Know What Your Net Cash Is?
Net cash balance is one of the best indicators of how healthy your store is. If your net…
News September 29
It’s Time to Address the 10,000-Ton Elephant in the Room
Why are you paying Google to drive traffic to your site? The automotive industry wastes billions on paid…
News September 28
