Latest in: Leadership

Freebie Friday: Customer Experiences Drive Referrals

The biggest source of leads or lost business might be right under your nose. In this Freebie Friday…

How to Spot a Process Breakdown

Have you ever suspected that a process is broken, but you’re not sure what to fix? Every dealer…

Top Three Information Technology (IT) Recommendations for Stability and Increased Productivity at Your Dealership

Most dealers view IT as merely an expense, a cost of doing business, rather than what it truly…

The New Car Manager’s Modern Guide to Merchandising

Perhaps more than any other role in the dealership, the new car manager’s responsibilities are evolving rapidly. It…

The Online Shopping Experience Has Radically Changed. Your Dealership Can Reap the Benefits.

Recently, I experienced what felt like walking out of a time machine: I returned to the US after…

Interview with Cameron Johnson, Dealer Principal, Magic City Ford, Roanoke, Virginia & Lexington, Virginia

Magic City Ford Lincoln is a fourth-generation family dealership that’s been serving consumers in the Roanoke, Virginia, area…

Professional Voice-Over Secrets!

If you, or someone in your dealership does on-camera work or voice-overs for radio, here are some professional…

Retail Warranty Reimbursement: Leveling the Playing Field

Is a Financial Partnership in your Future? Some Considerations for Dealers in Growth Mode

In our industry today, partnering with professional capital is a significant discussion thread. Namely, selling less than 100%…

Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises

Management is a challenging endeavor in any business, but especially so in an auto dealership. Dealers need to…