Sometimes It’s the Small Things that Matter Most
In building customer loyalty, one of the first things that comes to mind is the customer experience. Many…
News November 21Latest in: Leadership
Freebie Friday: Mastering Change
How do you find your footing when everything around you constantly changes? In this Freebie Friday, ELEAD1ONE Partner…
News November 17
Which KPIs Are Most Important?
CEO Josh Blick shares which KPIs are most important when it comes to your financial statement in this…
News November 17
The Transformation of the TPA
Third-party administrators (TPAs) often take on multiple roles, including customer service provider, risk assessment manager, claims processor, and…
News November 16
Technology Training: 4 Training Methods for Success
There are four primary learning styles: visual, auditory, read-write, and kinesthetic. A visual learner typically is a fast-talker…
News November 16
Putting the “R” Back in CRM
Too often, CRM and direct marketing are used interchangeably. In so doing, focus on the “relationship” part of…
News November 15
Used Car Market Insights: Overall Normal Depreciation for November
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News November 14
BLACK BOOK DATA SHOWS LUXURY AND SPORTY CARS SEGMENTS INCREASING IN DEPRECIATION ENTERING NOVEMBER
LAWRENCEVILLE, Ga. (November 14, 2017) – According to Black Book® data, the average price of a used vehicle…
News November 14
You Don’t Have to Be Company 2nd to be Customer 1st
While today’s businesses understand the need to provide an excellent customer experience, many don’t truly understand what customer…
News November 14
BLACK BOOK PROVIDES TRADE APPRAISAL DATA TO ASNSOFTWARE DEALER MANAGEMENT FOR INDEPENDENT DEALERS
LAWRENCEVILLE, GA (November 13, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used…
News November 13
