Losing Them One at a Time – A True Story
I was consulting in a mid-sized GM dealership one evening. The service manager and I were looking through…
News December 29Latest in: Dealer News
Count Your Blessings: Success Begins with Being Thankful
The past two years have been the roughest time in the history of the automotive business. The number…
News December 29Is your Service Department Convenient?
We are a time-hungry society. We need and demand more – period. As consumers, we are no different…
News December 29A Fresh Look at Internet Leads
My first GSM told me that customers would tell me how to sell them – I just had…
News December 29One Year from Today
In October, I unveiled an updated ACES (Automotive Continuum of E-commerce Success) chart at the well-attended 9th Digital…
News December 29Systems: The Backbone of your Dealership
It is stating the obvious to assert that core systems such as your Digital Response Management (DRM) system,…
News December 29Sales Management – 500 Million and Growing! Why Wait?
Whether training recruits or re-training “old school” folks, we always warn them of who to avoid, including the…
News December 29Google Places – More Important than your Web Site
There is a place on the Internet that the largest search engine in the world sends people before…
News December 29Tesla???s Stock Takes a Dive
Tesla Motors Inc.???s stock fell 15% yesterday to $25.55, according to the Detroit Free Press. The story said…
News December 28Hondatopia gleams in Fort Worth – Dallas Morning News
Hondatopia gleams in Fort WorthDallas Morning NewsCorrie Watson, who manages Frank Kent Honda, expects the new buildi...
News December 27
