Why Don’t You Do It a Different Way?
Last month, my article focused on helping you hold your people accountable to your service processes. Odds are…
News February 14Latest in: Dealer News
Give your Customer a Choice
It has been said that the arrival of a lead is the “moment of truth”. At that moment,…
News February 14Make it your Year
How it happened so quickly I don’t know, but it’s time again to reflect and make necessary changes…
News February 14The Consequences of Making Goodwill Repairs
Many dealerships or manufacturers have a formal or informal policy with respect to “goodwill” or customer satisfaction repairs.…
News February 14Too Much Technology Can Produce Inefficiencies
How many times have you wished you had an extra hour or two in a day to accomplish…
News February 14What is Insurance Company Loyalty?
If you asked 10 people what loyalty means you would probably get 10 different answers. Certainly many couples…
News February 14The Year of the Bull Rider
I did a little research prior to writing this article on something I know a little bit about,…
News February 14Advertising Opportunities for 2011
A little secret. For almost 20 years, some of America’s best dealers have been writing these advertising columns,…
News February 14Contract Management to Reduce Costs and Risks — Do you know where your contracts are?
How many supplier contracts does your organization have? Where are your contracts located? When do those supplier contracts…
News February 14Are you Afraid to be Great?
While many leaders and businesses become good, few attain greatness. Jim Collins addressed this phenomenon in his book,…
News February 14
