An analysis of over 400 million customer conversations reveals three profit drivers hiding in plain sight across the fixed ops customer journey. This session breaks down real world numbers and real world actions any dealer can take around appointment upsell capture, heat case resolution, and service marketing re-engagement to show where revenue is won and lost at the point of scheduling, during the visit, and long after the customer leaves the shop. Walk away with the data that shows what high-performing service departments do differently and the actionable steps to start applying it in your store immediately.
