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Conference & Expo: TBD, 2027
DealerPoint: April 5-7, 2027

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Sales & Variable OPS

Make your Body Shop Profitable

I want every dealer who has a body shop to listen up. Your body shop should be a major focal point in 2011. Body shops can and should be a significant contributor to fixed absorption. According to a recent survey shared with me by a GM source, 65% of your customers...

Turning Over a New LEAF

Nissan needed this one. The general industry consensus has been that the brand lagged in innovation and advanced technology. As Toyota Prius dominated in the "green" arena, Nissan laid back in the shadows. "Too expensive, over-priced with a short...

Using Facebook for Social Promotion (Step 1: Be Focused)

I think there is a consensus in the automotive industry that Ford is doing the best job of the OEMs in leveraging social media to drive excitement and mentions of their products. From the super-successful use of social experimentation during their 2009 Fiesta...

Overcoming the Enemies Within

The five enemies within I will cover in this month’s article apply as much to organizations as they do to individuals. However, I am focusing on overcoming the enemies within the individual – yourself – in this space as I believe that the diminishment of any business...

Todd Crossley, Gary Crossley Ford

Todd Crossley, Gary Crossley Ford

Despite the challenging economy, Gary Crossley Ford in Kansas City, MO implemented a strategy that dramatically increased their revenue and reduced their operating costs and just had the best month in the dealership’s history, outperforming last year’s July even...

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