Sales & Variable OPS
Automaker Recalls 200,000 Vehicles With Airbag Issues
Hyundai Motor Company is recalling 205,233 2007-2008 Hyundai Sante Fe and Veracruz vehicles to fix a problem with the front air bags, The National Highway Traffic Safety Administration’s website said. The website said there is a problem with the clock spring contact...
Design Problems Account for a Majority of Vehicle Interior Quality Issues
WESTLAKE VILLAGE, Calif. — More than two-thirds of owner-reported new-vehicle interior problems are design-related issues rather than defects or malfunctions, according to the J.D. Power and Associates 2011 U.S. Interior Quality and Satisfaction StudySM released...
Consumers to Drive 2012 Massachusetts Right to Repair Vote
BETHESDA, Md. -- Following certification by the Massachusetts Attorney General of its proposed ballot question, the Massachusetts Right to Repair Coalition will immediately begin collecting signatures to place this important pro-consumer initiative petition before...
Toyota Dealership Awards Winner of “Maintenance Required” Contest
Galt resident Donald Wallace is the winner of Toyota’s “Maintenance Required” $4000 dream vacation sweepstakes. He received his prize from Brian Chase, service director at Elk Grove Toyota. Wallace, 58, owns a Sienna van and has been a customer at the dealership...
A Tale of Two Shows – Even in the Worst of Times
Every year I make sure I get to two shows: NADA in February and the Amelia Island Concours d’Elelgance in March. These are entirely different in their objectives, and yet they still play to the same audience; car people just like us. What is surprising is that over...
GM and UAW Reach Tentative Agreement
DETROIT – General Motors and the United Auto Workers reached a tentative four-year agreement at approximately 11 p.m. EDT Friday. "We used a creative problem solving approach to reach an agreement that addresses the needs of employees and positions our business for...
President and Co-Founder of 3 Birds Marketing Shares How to Use Online Channels to Overcome Consumers’ Negative Perceptions of Dealership Service Departments
Ask consumers to tell you their thoughts about automobile dealership service departments and, chances are, you'll hear that, apart from warranty or recall work, many consumers believe that getting a vehicle serviced at a dealership will be more expensive and/or less...
Founder and CEO of Automotive Compliance Consultants, Inc. Explains How Fixed Operations Compliance is More Than Just ‘Right to Know’
There is now an affordable way to secure your customer information through a managed gateway to comply with the Gramm Leach Bliley requirements, as well as preventing civil action. When we look to safeguard information we always think of the F&I office and tend to...
Subaru Recalls Close to 70,000 Vehicles
According to The National Highway Traffic Safety Administration’s website, Subaru of America is recalling certain model year 2011 Outback and Legacy vehicles to fix a problem with the moonroof. The website said the moonroof glass could actually come loose or detach.
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