Announcement from Quantum5

First Quantum5 Trend Series will be Held December 8, 2022 and will focus on Retention

Quantum5, a leading training company that brings people and technology together for sustained learning and higher profits, debuted a new series of learning sessions for the industry titled, “Quantum5 Trend Series.” The sessions, powered by ESI-Q and surveys of over 100,000 dealership employees over the last three years, will reveal and focus on the industry’s largest trends.

The first trend in the series, debuting December 8, 2022, will focus on retention and show how dealerships can realize the benefits of over a $650,000 profit per year in each store after retaining employees for three years’ time. The numbers are based on a survey of 100,000 dealership employees over the last three years.

Moderated by Dave Foy, Quantum5’s Vice President of Operations, guest speakers of the session include retention-minded dealership pros: Ed Roberts, COO of Bozard Ford-Lincoln, Jeff Daniel, Service Director of Maple Hill Auto Group, Ted Kraybill, CEO of ESI-Q, powered by Quantum5, and Cathy Palochko, Senior Vice President of Global Automotive at GP Strategies, who will head up a panel with Lawrie Martin, Asia Pacific Business Development Director of GP Strategies and Scott McCormack, VP Southeast Asian & India Automotive Lead, GP Strategies.

“Retention of our customers and staff members will continue to be a leading performance indicator for success as we head into 2023,” said Quantum5 CEO, David O’Brien. “We’re excited to bring this trend series to the industry and thank Ed, Jeff, and Cathy for adding their expertise to this important discussion.”

Tickets to the Quantum5 Trend Series are complimentary and those interested in attending can book their seat here.

For more information on how Quantum5 can help your team learn about people, and as a result, create a better customer experience while increasing gross revenue, please visit

About Quantum5
Quantum5 helps sales, service, BDC, and leadership teams everywhere ditch the scripts by combining personal selling skills and technology to bring heart back to the transaction. When we treat our staff, customers, and communities as people instead of numbers, we create a strong, profit-driven culture. At Quantum55, we show you how to take the right people and give them the right 5 skills to cultivate the right culture. The result is a powerhouse team that helps guide the customer down the sales funnel in the way that most resonates with them; creating higher profits, increased ROs, lifetime customers, and happier, more-engaged team members. Find out more about our unique take on training at

Author: Christine Corkran

Digital Dealer