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Insights
What’s Your Post-Warranty Service Retention Strategy?
By Scot Eisenfelder, CEO, Affinitiv The most critical defection point for a dealership’s customers is during the transition from warranty to post-warranty. As the cost of vehicle ownership inherently increases,…
LeadershipInterview with Jane Millman of Riverhead Chrysler Dodge Jeep Ram
Riverhead Chrysler Dodge Jeep Ram is a family-owned and operated business on Long Island, New York, started by Tony Strollo, Jr. in 1976. Two of his children, TJ Strollo and…
LeadershipTatton Manning: A True Patriot!
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products Inc. Tatton Manning of Patriot Auto bought the group’s first dealership in 2014 – today they own five. He…
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