In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction. The general thought process is that the better the customer experience on a consistent basis

While I often talk about “basics”, that’s simply because many dealers are still not reaping the benefits of video marketing. But let’s say your dealership is doing video marketing.

RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, today announced the launch of a cutting-edge dealership training program that has been optimized

Friendemic and GoFanbase , two fast-growing leaders in the social media and online reputation space, announced today that they are merging. The combined company will be among

Auto/Mate Dealership Systems announced today it is the recipient of a 'Top Rated' Dealership Management System (DMS) award in the eighth annual DrivingSales Dealer Satisfaction Awards.

LotLinx, the leading digital marketing solution for car dealers, launches LotLinx Turn, the automotive industry’s first cloud-based marketing platform designed to analyze inventory

A recent study by Forrester quantified the monetary effect of increasing customer experience scores by a single percent. The results were quite astonishing.

RouteOne is pleased to announce the launch of remote document delivery.  It is a new technology that securely and compliantly gives consumers electronic access to their eContracted documents.

Some cars have been designed to go fast, some have put safety at the top of their priorities and others have been built on a budget, designed to simply get you from A to B.