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Measuring and Managing Customer Profitability
Measuring and Managing Customer Profitability, from Customer Think. The only value a company will ever create for its shareholders and owners is the value that comes from its customers–current ones…
Dealer NewsWhat Car Salesmen Are Going to Disney to Learn
What Car Salesmen Are Going to Disney to Learn, from Time Magazine. How your Chevrolet dealer is taking lessons from Disney, Apple and McDonald’s What do Disneyland and Chevrolet have…
Dealer NewsWhat Does Cheating Teach Your Employees?
What Does Cheating Teach Your Employees?, from AutoPoint. Automotive News recently carried a story about a lawsuit filed by Subaru of America against one of their franchisees. The lawsuit accuses…
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