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Only 5 ½ Cents-Per-Mile to Maintain a $50,000 Machine! Wow!
People who can afford to own a car can afford to maintain a car! This is a simple, profound truth. Yet, many service advisors I meet believe just the opposite.…
Dealer NewsThat’llBee $128 Forda Tech Ta Lookatit – Ouchie
So just this week I’m conducting a customer service manager workshop for my good-sized Chevy client, and I asked the mostly experienced group if they could define “buyer’s remorse.” I…
Dealer NewsTop Three Information Technology (IT) Recommendations for Stability and Increased Productivity at Your Dealership
Most dealers view IT as merely an expense, a cost of doing business, rather than what it truly can be, an investment that can help bring revenue back to the…
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