Adapting Your Team to the New World of Retail
Over the past decade or so, the world of vehicle sales has changed in ways that have greatly…
Dealer News March 1Latest in: News
What Leaders Get Is in Direct Proportion to What They Give
My last two articles covered conversations I had with Don Hall the CEO of Virginia Automobile Dealers' Association…
Dealer News March 1
Accountability is Your Duty
By definition, someone that leads is expected to “go in front; to show the way.” A key to…
Dealer News March 1
Continued Strength in the Buy/Sell Market and the Road Ahead
As we wrap up another strong year of buy/sell activity, it is valuable to reflect on some key…
Dealer News March 1
Used Car Market Insights – Week of February 27, 2017
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck…
Press Releases February 28
Are You Getting Fooled by Today’s Digital Solutions?
There are a multitude of digital solutions available today for dealers to choose from with their marketing efforts.…
Dealer News February 28
Don’t Think Customers Want Loyalty Programs? U(ber) better Think Again!
When it comes to customer loyalty programs, customers like to feel appreciated and recognized for their loyalty. And,…
Dealer News February 28
Is Google Analytics Your #1 Competitor?
Consumers have gravitated to the Internet for – well – just about everything. So, when it comes to…
Dealer News February 28
It’s a Trap! Ignore the KPIs to See What You’re Paying For
Here’s a scene that should have been at the start of Return of the Jedi. Emperor Palpatine reclines…
Event News February 27Press Releases
