Dealerships Need to Invest in Customer Experience, Not Just Acquisition
Key Takeaways: Customer retention delivers greater long-term value than customer acquisition. While dealerships continue to invest heavily in…
News August 4Latest in: Leadership
Congress Takes Aim at AI Governance: What Dealers & Auto Finance Leaders Need to Know
Auto dealers and lenders are living through one of the most turbulent stretches in the industry’s history. Fraud…
News August 3
How Dealerships Are Still Challenged Capturing and Saving Consumer Driver’s Licenses Today
For decades, the driver’s license check at a dealership meant a photocopy dropped into a deal jacket or…
News July 30
Why So Many Automotive Service Relationships Break Down and What It Actually Takes to Rebuild Them
In the automotive industry, trust rarely disappears overnight. A dealer signs a new F&I administrator. An agency partners…
News July 29
AI in the Showroom: Practical Ways Dealers Can Use Automation to Improve Conversion
Artificial intelligence has become one of the most talked-about topics in automotive retail. For dealers, the biggest opportunity…
News July 28
The New Art of the Phone Call: Why Dealership Communication Has Become the Biggest Sales Skill of 2026
There was a time when getting a customer on the phone was the easy part. A salesperson would…
News July 27
From 10 Cars a Month to 100: Best Practices for Dealers Ready to Scale Vehicle Acquisition
Direct vehicle acquisition has become one of the most talked about strategies in the dealer community, and for…
News July 23
How LPR Analytics Help Fight Fraud and Recover Losses
The automotive industry has a long history of fraud, scams and swindles. As with any high-value commodity, cars…
News July 22
The Vanishing Customer: Why Dealerships Are Losing Customers Without Knowing It
The biggest challenge dealers face today when it comes to retention isn’t the angry customer, the negative review,…
News July 21
Your Customer Has a New Edge. An AI Operating System is the Answer.
The customer walking into your store this week may already know the repair estimate, the market price, and…
News July 20Press Releases
