The Three Forces Behind Service Defection: Perception, Convenience, and Timing
Service loyalty is becoming less predictable. RO counts might look steady on paper. Parts and labor rates have…
News April 29Latest in: Leadership
Deferred Security Decisions Have a Cost
An uncertain economy leaves many dealers trying to avoid unexpected expenses and protect margins. But a line item…
News April 28
Why the First-Time Buyer Should Be Every Used Car Dealer’s Top Priority in 2026
The used car market in 2026 is being reshaped by a buyer most dealerships aren’t built to serve:…
News April 23
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Stop Losing Money: How AI Document Intelligence Cuts Costs by 30%
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March 1
Embracing the 2026 AI Frontier in Auto Finance: Balancing Innovation with Oversight
As the auto finance industry reaches the end of Q1 2026, the digital lending environment has shifted from…
News April 14
How Dealers Can Identify Fraud in Their Vehicle Transportation Process
Every dealership moves vehicles. Whether it’s pulling inventory from auction, transferring units between rooftops, or shipping a sold…
News April 10
Getting More Accurate Customer Feedback Without Rising Costs
Running an auto dealership requires paying attention to a lot of different operational components. Chances are you’re dealing…
News April 8
Where AI Is Delivering Real Value in Dealership Operations
Artificial intelligence is shifting from experimentation to everyday utility inside dealerships. Instead of sitting at the edges of…
News April 6
AI Chatbot vs AI Sales Agent: What Dealers Actually Need to Know in 2026
The automotive industry has been using chatbots on dealer websites for nearly a decade. They solved the first…
News April 3
Competition is Coming—And That’s Exactly What the Market Needs
Reflections from NADA 2026
News April 1
Your Automotive AI Investment Probably Isn’t Paying Off. Here is How to Fix It.
Mamatha Chamarthi, Former Goodyear Digital Transformation Leader and Chief Software Business Growth Officer turned startup CEO, on closing…
News March 31
