The Digital Dealership Doesn’t End at the Showroom Door
The modern car dealership is one of the most technology-driven retail environments in the world. Customers can search…
News August 26Latest in: Leadership
The Sales Recovery Is Real. The Inventory Problem Is Too.
The automotive industry got some welcome news in the second quarter of 2026. New vehicle sales rebounded 14%…
News August 24
The Three Windows of Protection: Why Buyers Hesitate
A customer says: “I need to think about it.” You’ve answered the questions. You’ve shown the vehicle. The…
News August 20
Many Of Today’s Auto Dealers & Lenders Are Still Operating on Tech Platforms That Are Severely Outdated
Auto dealers and lenders built on tech platforms architected decades ago are confronting a growing set of pressures:…
News August 19
Responsible AI at the Dealership: Why “Human First” Isn’t a Limitation — It’s the Point
There’s a version of AI that replaces the human on the other end of a phone call. A…
News August 18
Beyond Automation: How AI Is Reshaping the Automotive Digital Retail Experience
Artificial intelligence is dominating conversations across the automotive industry. Every week, a new AI-powered chatbot, sales assistant, or…
News August 13
Leadership Alignment is the Real Engine Behind Automation Success
Walk into any dealership today, and you’ll hear the same themes: pressure on margins, rising compliance demands, customers…
News August 12
The Weakest Link in Dealership Fraud Isn’t People. It’s Process.
Most fraudulent car deals don’t come with red flags or warnings. They’re quiet and stealthy. The customer’s great.…
News August 11
Storage vs. Display: How Dealerships Are Losing Ground on Both
Ask a dealership principal about floorplan terms, and you’ll get an answer down to the basis point. Ask…
News August 5
Dealerships Need to Invest in Customer Experience, Not Just Acquisition
Key Takeaways: Customer retention delivers greater long-term value than customer acquisition. While dealerships continue to invest heavily in…
News August 4
