Why Today’s White Label Providers Are Driving the Automotive Industry’s Biggest Operational Decisions
Think about the last time you filed a roadside claim through your insurer. Or watched a customer walk…
News June 10Latest in: Leadership
Why AI Regulation is Now the Industry’s Responsibility
Lenders and dealer partners, it’s time for the industry to step forward. The federal government has officially passed…
News June 8
F&I Modernization Needs a Stronger Data Foundation
When it comes to customer facing dealership technology, innovation has moved fast. New tools such as digital retailing,…
News June 4
The Next Loyalty Windfall for Dealers? Gen Z
Gen Z may be early in their ownership journey, but the service experiences they have today are already…
News June 1
Used EVs Are Creating a New Retail Test for U.S. Dealers
Affordability is bringing more attention to used EVs, but price alone will not decide conversion
News May 29
FTC Warning Letters: The Escalating Risk Around Dealer Pricing
Pricing has always been a friction point in auto retail. What’s changed recently is the cost of getting…
News May 26
The Day Ford Recognized That Agentic AI is a Coworker
And Why Every Industry Built on Phones, Forms, and Follow Ups Should Be Paying Attention
News May 25
The Training Problem That’s Costing Dealerships More Than They Realize
Every year, automotive dealerships invest in new programs, products, and technologies designed to improve profitability, enhance customer satisfaction,…
News May 19
Inside the Live AI Car Shopping Demo That Tested 100 Dealerships Right in Front of the Industry
During my opening keynote at AutoIndustry.AI 2026, I “mystery shopped” 100 car dealers with AI agents… in a…
News May 15
The Rise of the Informed Buyer: Why Knowledgeable Customers Are Opting Out of Negotiation
For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how…
News May 14
