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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Latest in: Leadership

AEO AI-Ready Websites Car Dealership SEO Dealer eProcess dealership website performance Dealership Websites Sam Vukas schema markup SEO Smart URLs website speed

Why AI-Ready Websites Are the New Standard for Dealership Performance

Car shoppers are searching for vehicles in a fundamentally new way. Now, long before they land on a…

News May 5
CRM customer identity data fragmentation David Boice digital retailing DMS Integrated Call Tracking Integrated context marketing funnel Phone Leads Team Velocity

Integrated Call Tracking: The Dealer’s Guide to Capturing More Revenue From Every Phone Lead

Phone calls convert better than most digital lead sources, yet a significant number of dealership calls still go…

News May 4
after-sales service reception Customer Experience customer loyalty Fixed Operations Fixed Ops Fixed Ops Communication Lois Burak Service Defection service lane Service loyalty TraXtion

The Three Forces Behind Service Defection: Perception, Convenience, and Timing

Service loyalty is becoming less predictable. RO counts might look steady on paper. Parts and labor rates have…

News April 29
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AI-enabled remote video monitoring Car Security Cybersecurity Dealership Security Economic Uncertainty Jeremy White Pro-Vigil Proactive Security Risk Management RVM

Deferred Security Decisions Have a Cost

An uncertain economy leaves many dealers trying to avoid unexpected expenses and protect margins. But a line item…

News April 28
affordability Customer Expectations customer trust Dealership Transparency Dealership Trust First Time Buyers Gen Z Car Buyers Jerry Kopets River City Motors Used Car Market

Why the First-Time Buyer Should Be Every Used Car Dealer’s Top Priority in 2026

The used car market in 2026 is being reshaped by a buyer most dealerships aren’t built to serve:…

News April 23
Agentic AI AI Auto Finance AI implementation Auto Finance Data Governance Data Transparency digital finance Gaurav Dogra Human-Centric Strategic Framework human-in-the-loop lending lifecycle Operational Clarity operational infrastructure regulatory compliance Traceability Wolters Kluwer

Embracing the 2026 AI Frontier in Auto Finance: Balancing Innovation with Oversight

As the auto finance industry reaches the end of Q1 2026, the digital lending environment has shifted from…

News April 14
Auto Hauler Exchange dealership fraud Dealership Logistics Double-Brokering FMCSA Invoice Manipulation Phantom Carriers Vehicle transportation Vehicle Transportation Fraud

How Dealers Can Identify Fraud in Their Vehicle Transportation Process

Every dealership moves vehicles. Whether it’s pulling inventory from auction, transferring units between rooftops, or shipping a sold…

News April 10
Cindy Mielke Customer Feedback Customer Incentives Customer Satisfaction Data-Driven Feedback Dealership survey Survey Participation Tango

Getting More Accurate Customer Feedback Without Rising Costs

Running an auto dealership requires paying attention to a lot of different operational components. Chances are you’re dealing…

News April 8
AI AI efficiency AI service lane AI workflows Automotive AI BDC CDK dealership operations Leigh Ann Conver Service Scheduling

Where AI Is Delivering Real Value in Dealership Operations

Artificial intelligence is shifting from experimentation to everyday utility inside dealerships. Instead of sitting at the edges of…

News April 6
AI ai chatbot AI Sales Agent Car Buyer Journey Improving Website Conversions Kaizad Hansotia Swirl

AI Chatbot vs AI Sales Agent: What Dealers Actually Need to Know in 2026

The automotive industry has been using chatbots on dealer websites for nearly a decade. They solved the first…

News April 3
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Top Dealerships Excel at Used-Car Sales

Automotive News | Car, EV & Dealership News - Automotive News
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Top 100 Dealership Groups in Used Vehicle Sales

Automotive News | Car, EV & Dealership News - Automotive News
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Asbury Leadership Transition, Zinn Honored, Carlock Expands

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Toyota Credit Sues Dealership Group Over $5.1M in Unpaid Loans

Automotive News | Car, EV & Dealership News - Automotive News