The Rise of the Informed Buyer: Why Knowledgeable Customers Are Opting Out of Negotiation
For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how…
News May 14Latest in: Leadership
Smart Dealers Are Realizing They Can Have Better Compliance Without the Customer Friction
Here is the tension every dealer principal, GM, and F&I director is navigating right now: customers expect a…
News May 13
Why Dealers Can’t Afford to Wait for Off-Lease Relief
Auto dealers are living with the hangover from a decision millions of consumers made during the pandemic: they…
News May 11
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March 1
I’ve Talked to Hundreds of Dealers. The Best Ones Are Scared of the Same Thing.
I’ve sat with dealers who’ve had a good year on paper but still cannot shake the feeling that…
News May 7
The Race to Pre-Owned Is On: How Dealers Can Win the New-to-Used Shift
Affordability is no longer a future concern in automotive retail. It’s happening right now on every lot. With…
News May 6
Why AI-Ready Websites Are the New Standard for Dealership Performance
Car shoppers are searching for vehicles in a fundamentally new way. Now, long before they land on a…
News May 5
Integrated Call Tracking: The Dealer’s Guide to Capturing More Revenue From Every Phone Lead
Phone calls convert better than most digital lead sources, yet a significant number of dealership calls still go…
News May 4
The Three Forces Behind Service Defection: Perception, Convenience, and Timing
Service loyalty is becoming less predictable. RO counts might look steady on paper. Parts and labor rates have…
News April 29
Deferred Security Decisions Have a Cost
An uncertain economy leaves many dealers trying to avoid unexpected expenses and protect margins. But a line item…
News April 28
Why the First-Time Buyer Should Be Every Used Car Dealer’s Top Priority in 2026
The used car market in 2026 is being reshaped by a buyer most dealerships aren’t built to serve:…
News April 23
