Many Of Today’s Auto Dealers & Lenders Are Still Operating on Tech Platforms That Are Severely Outdated
Auto dealers and lenders built on tech platforms architected decades ago are confronting a growing set of pressures:…
News August 19Latest in: Leadership
Responsible AI at the Dealership: Why “Human First” Isn’t a Limitation — It’s the Point
There’s a version of AI that replaces the human on the other end of a phone call. A…
News August 18
Beyond Automation: How AI Is Reshaping the Automotive Digital Retail Experience
Artificial intelligence is dominating conversations across the automotive industry. Every week, a new AI-powered chatbot, sales assistant, or…
News August 13
Leadership Alignment is the Real Engine Behind Automation Success
Walk into any dealership today, and you’ll hear the same themes: pressure on margins, rising compliance demands, customers…
News August 12
The Weakest Link in Dealership Fraud Isn’t People. It’s Process.
Most fraudulent car deals don’t come with red flags or warnings. They’re quiet and stealthy. The customer’s great.…
News August 11
Storage vs. Display: How Dealerships Are Losing Ground on Both
Ask a dealership principal about floorplan terms, and you’ll get an answer down to the basis point. Ask…
News August 5
Dealerships Need to Invest in Customer Experience, Not Just Acquisition
Key Takeaways: Customer retention delivers greater long-term value than customer acquisition. While dealerships continue to invest heavily in…
News August 4
Congress Takes Aim at AI Governance: What Dealers & Auto Finance Leaders Need to Know
Auto dealers and lenders are living through one of the most turbulent stretches in the industry’s history. Fraud…
News August 3
How Dealerships Are Still Challenged Capturing and Saving Consumer Driver’s Licenses Today
For decades, the driver’s license check at a dealership meant a photocopy dropped into a deal jacket or…
News July 30
Why So Many Automotive Service Relationships Break Down and What It Actually Takes to Rebuild Them
In the automotive industry, trust rarely disappears overnight. A dealer signs a new F&I administrator. An agency partners…
News July 29
