A Delivery is Not Ready Just Because it is on the Calendar
A customer has a 4 p.m. appointment to pick up a vehicle. At 3:30, the salesperson believes it…
News October 21Latest in: Leadership
What the FTC’s Personalized Pricing Proposal Means for Dealer Pricing and Discounts
Dealers already know how to run a discount with published eligibility. The harder question is what happens when…
News October 20
For Customers Buying a Car, AI is the Test Before the Drive.
55% of people intending to buy a car in the next six months are using AI models like…
News October 19
When the Platform Becomes the Vulnerability: Security in the Age of Lending Modernization
Auto lending has always run on trust: trust in the data, trust in the borrower, trust in the…
News October 16
How Used-Car Departments Can Use Public NHTSA Complaint and Recall Records
Used-car managers already work from condition reports, auction data and vehicle history reports. There is another free source…
News October 15
Your Ad Dollar and Your Sold VIN Have Never Been Introduced
Take one customer. She bought a vehicle last Thursday. Ask around the building where she came from and…
News October 6
Dealers Don’t Have an Inventory Problem. They Have a Decision Problem.
The past several years reshaped the economics of automotive retail, creating operating conditions that were never likely to…
News October 5
The Same Analytics Divide Reshaping Sports Is Now Reshaping Vehicle Acquisition
As the sports calendar moves into its most crowded stretch of the year, with the MLB postseason opening…
News October 2
The Missing Metric in Used Car Dealerships: Why Vehicle-to-Market Time Deserves More Attention
Ask a dealer about what slows down their used-car operations, and there’s one thing that stands out: everyone…
News September 25
Before the First Repair Order: Build an EV Service-readiness Map
Electric vehicles are no longer a distant service-lane issue. The International Energy Agency expects 23 million electric cars…
News September 23
