The Training Problem That’s Costing Dealerships More Than They Realize
Every year, automotive dealerships invest in new programs, products, and technologies designed to improve profitability, enhance customer satisfaction,…
News May 19Latest in: Leadership
Inside the Live AI Car Shopping Demo That Tested 100 Dealerships Right in Front of the Industry
During my opening keynote at AutoIndustry.AI 2026, I “mystery shopped” 100 car dealers with AI agents… in a…
News May 15
The Rise of the Informed Buyer: Why Knowledgeable Customers Are Opting Out of Negotiation
For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how…
News May 14
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Stop Losing Money: How AI Document Intelligence Cuts Costs by 30%
See how AI-powered document management and document intelligence transform dealership paperwork and reduce manual effort.
March 1
Smart Dealers Are Realizing They Can Have Better Compliance Without the Customer Friction
Here is the tension every dealer principal, GM, and F&I director is navigating right now: customers expect a…
News May 13
Why Dealers Can’t Afford to Wait for Off-Lease Relief
Auto dealers are living with the hangover from a decision millions of consumers made during the pandemic: they…
News May 11
I’ve Talked to Hundreds of Dealers. The Best Ones Are Scared of the Same Thing.
I’ve sat with dealers who’ve had a good year on paper but still cannot shake the feeling that…
News May 7
The Race to Pre-Owned Is On: How Dealers Can Win the New-to-Used Shift
Affordability is no longer a future concern in automotive retail. It’s happening right now on every lot. With…
News May 6
Why AI-Ready Websites Are the New Standard for Dealership Performance
Car shoppers are searching for vehicles in a fundamentally new way. Now, long before they land on a…
News May 5
Integrated Call Tracking: The Dealer’s Guide to Capturing More Revenue From Every Phone Lead
Phone calls convert better than most digital lead sources, yet a significant number of dealership calls still go…
News May 4
The Three Forces Behind Service Defection: Perception, Convenience, and Timing
Service loyalty is becoming less predictable. RO counts might look steady on paper. Parts and labor rates have…
News April 29
