The Next Loyalty Windfall for Dealers? Gen Z
Gen Z may be early in their ownership journey, but the service experiences they have today are already…
News June 1Latest in: Leadership
Used EVs Are Creating a New Retail Test for U.S. Dealers
Affordability is bringing more attention to used EVs, but price alone will not decide conversion
News May 29
FTC Warning Letters: The Escalating Risk Around Dealer Pricing
Pricing has always been a friction point in auto retail. What’s changed recently is the cost of getting…
News May 26
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March 1
The Day Ford Recognized That Agentic AI is a Coworker
And Why Every Industry Built on Phones, Forms, and Follow Ups Should Be Paying Attention
News May 25
The Training Problem That’s Costing Dealerships More Than They Realize
Every year, automotive dealerships invest in new programs, products, and technologies designed to improve profitability, enhance customer satisfaction,…
News May 19
Inside the Live AI Car Shopping Demo That Tested 100 Dealerships Right in Front of the Industry
During my opening keynote at AutoIndustry.AI 2026, I “mystery shopped” 100 car dealers with AI agents… in a…
News May 15
The Rise of the Informed Buyer: Why Knowledgeable Customers Are Opting Out of Negotiation
For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how…
News May 14
Smart Dealers Are Realizing They Can Have Better Compliance Without the Customer Friction
Here is the tension every dealer principal, GM, and F&I director is navigating right now: customers expect a…
News May 13
Why Dealers Can’t Afford to Wait for Off-Lease Relief
Auto dealers are living with the hangover from a decision millions of consumers made during the pandemic: they…
News May 11
I’ve Talked to Hundreds of Dealers. The Best Ones Are Scared of the Same Thing.
I’ve sat with dealers who’ve had a good year on paper but still cannot shake the feeling that…
News May 7
