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Latest in: Leadership

AI AI governance Great American AI Act InformedIQ Tom Oscherwitz

Congress Takes Aim at AI Governance: What Dealers & Auto Finance Leaders Need to Know

Auto dealers and lenders are living through one of the most turbulent stretches in the industry’s history. Fraud…

News August 3
700Credit Document management Document Verification Driver License Data Verification System Ken Hill

How Dealerships Are Still Challenged Capturing and Saving Consumer Driver’s Licenses Today

For decades, the driver’s license check at a dealership meant a photocopy dropped into a deal jacket or…

News July 30
customer trust Dealership Trust Jeff Wiener Nation Safe Drivers service lane Transparency

Why So Many Automotive Service Relationships Break Down and What It Actually Takes to Rebuild Them

In the automotive industry, trust rarely disappears overnight. A dealer signs a new F&I administrator. An agency partners…

News July 29
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Auto Dealership AI Connected Data Cox Automotive Jade Terreberry

AI in the Showroom: Practical Ways Dealers Can Use Automation to Improve Conversion

Artificial intelligence has become one of the most talked-about topics in automotive retail. For dealers, the biggest opportunity…

News July 28
BDC Customer Communication Dealer eTraining dealership phone strategy Phone Leads Stan Sher

The New Art of the Phone Call: Why Dealership Communication Has Become the Biggest Sales Skill of 2026

There was a time when getting a customer on the phone was the easy part.  A salesperson would…

News July 27
Auto Inventory Brad Parker DealNow.com Inventory Acquisition inventory management vehicle acquisition

From 10 Cars a Month to 100: Best Practices for Dealers Ready to Scale Vehicle Acquisition

Direct vehicle acquisition has become one of the most talked about strategies in the dealer community, and for…

News July 23
Chanchal Sharma Dealership Security License Plate Recognition LPR Analytics

How LPR Analytics Help Fight Fraud and Recover Losses

The automotive industry has a long history of fraud, scams and swindles. As with any high-value commodity, cars…

News July 22
Car Shopping Friction Points Customer Engagement customer retention Kimberly M Cowan Slydyn

The Vanishing Customer: Why Dealerships Are Losing Customers Without Knowing It

The biggest challenge dealers face today when it comes to retention isn’t the angry customer, the negative review,…

News July 21
AI Automotive AI Operating System Chat GPT CSI Customer Experience DMS Numa Tasso Roumeliotis

Your Customer Has a New Edge. An AI Operating System is the Answer.

The customer walking into your store this week may already know the repair estimate, the market price, and…

News July 20
Dealership Leadership dealership succession Hugh Roberts The Rawls Group

The Dealer’s Dilemma: Staying Involved Without Getting in the Way

“My Dad won’t let go,” “My kid is not pushing me out,” “My father disrupts everything I’m trying…

News July 16