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Smile and the World Smiles with You

In the business world, most successful people are type-A personalities. They are goal driven, work hard and do whatever it takes to improve the companies they work for or own. As we all know, however, strong personalities can manifest themselves in p
Mar 2, 2018
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The Fine Art of Getting Attention at Conferences

Conference season is upon us and each business is competing with hundreds of others for attention. A strategy is needed, or your business simply ends up as part of the noise everyone fast-forwards through – media and attendees alike. So, how do you
Mar 2, 2018
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Think Tank: Should You Start A Vlog?

Over 300 hours of video are uploaded to Youtube every minute. Should you start creating video content & join the ranks of vloggers? Maybe, maybe not! I’ll help you figure out if vlogging is something you should start on this week’s T
Mar 1, 2018
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Helping Customers Feel Welcomed, Safe, and Understood

Automotive services are selling themselves. For customers, it is not whether to service a car; it is about where to service a car. Customers have great choices about where to service their cars. Quality parts and work are no longer a rarity and most
Mar 1, 2018
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Increase Staff Productivity by 50%… While Increasing Morale

In her book Multipliers, Liz Wiseman shares research, which suggests that the American worker is only 40-70% productive on average. She details a number of traits that are prevalent among certain leaders that allow them to get up to 50% more producti
Mar 1, 2018
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Managing Increased Telephone Traffic in a Digital World: Understanding the Totally New Experience the Caller Demands

It may seem surprising with all the methods of communication available, but the most frequent and meaningful interaction with your prospects and active customers is still a phone call. Yet, it remains an experience most customers rate as poor. The gr
Mar 1, 2018
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How Digital Retailing Will Change Staff Responsibilities

Is your dealership planning to implement a digital retailing solution this year? If so, you’re not alone. According to a 2017 study by Root & Associates and CDK Global, more than half of dealership management has expressed interest in a digital
Mar 1, 2018
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FrogData Hires Dealertrack Alum Paul Arenson as Senior Sales Consultant

Company continues rapid expansion with the hiring of Arenson in senior sales role.  LONG BEACH, CA.—(March 1, 2018) – FrogData continues its rapid expansion with the hiring of Paul Arenson as Senior Sales Consultant. Arenson comes to FrogData wi
Mar 1, 2018
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APCO Adds Anne Bélec to Board of Directors

Norcross, GA, Mar 01, 2018 (GLOBE NEWSWIRE) – APCO Holdings Inc., an innovative dealer solutions provider and administrator of vehicle service contracts sold by franchised and independent auto dealers throughout the U.S., announced the additio
Mar 1, 2018