Dallas, TX | May 2020 — Car Wars is excited to announce advanced integration capabilities with DriveCentric’s CRM giving dealers an enhanced user experience with information seamlessly synced in a single platform.
“We’re very excited to announce the new integration between DriveCentric and Car Wars. We know that phone leads are vital to our dealers’ businesses,” says Justin Sarnowski, Vice President of Strategic Partnerships at Car Wars, “Managers can now easily listen to phone calls to make sure they were handled properly and logged into the CRM. Our outbound click to call integration ensures the proper follow is happening. It’s no secret that better traffic management and follow-up accountability leads to revenue.”
The integration allows dealers greater insight into how phone calls are being handled and simplified lead management in a centralized platform. Car Wars tracks, records, and reviews 100% of calls to categorize what exactly happened on every call and identify appointment opportunities. Critical inbound sales calls and outbound call recordings are automatically pushed into DriveCentric CRM for easy retrieval and follow-up. Managers can quickly understand exactly what happened on phone calls, which calls quick attention, and if phone calls are leading to shown appointments.
Outbound click to call enables agents to efficiently follow-up with customers directly from the customer record. These outbound calls are tracked, recorded, and analyzed by Car Wars to offer enhanced accountability.
Integration capabilities are available for DriveCentric and Car Wars users. To learn more about Car Wars’ full suite of artificial intelligence solutions and integration abilities, visit carwars.com/home/news-resources.
For more information or to get the integration started for your dealership, contact Car Wars at 214-446-7867.
About Car Wars
Car Wars leverages human reviews, artificial intelligence and CRISP metrics to equip Sales and Service departments with everything they need to Own The Phone. By listening to and categorizing every inbound and outbound call at a dealership, Car Wars provides managers with insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in both sales and service.
Car Wars uses competition and transparent accountability alongside live call insight to create a high-powered phone culture that helps more callers faster and, ultimately, converts more phone calls into booked appointments.
Questions or want to learn more? Contact Mike Haeg at [email protected].
