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Industry Leaders Estimate: ‘90% of the Dealers in U.S. Do Not Know Their Customer Connectivity Rate’
‘Dealerships should move beyond appointment volume and measure the complete journey from customer connection to sale,' according to insights shared at Spyne’s webinar, The Future of Dealership BDC: The 2026…
Press Releases
Why So Many Automotive Service Relationships Break Down and What It Actually Takes to Rebuild Them
In the automotive industry, trust rarely disappears overnight. A dealer signs a new F&I administrator. An agency partners with a service provider. A fleet operator awards a roadside contract. The…
Leadership
CARFAX: Used Car Price Growth Slows as Market Levels Off
Used Car Prices Start to Plateau After Months of Increases
Press Releases
AI in the Showroom: Practical Ways Dealers Can Use Automation to Improve Conversion
Artificial intelligence has become one of the most talked-about topics in automotive retail. For dealers, the biggest opportunity isn’t replacing people with automation. It’s using AI to create faster, more…
Leadership
The New Art of the Phone Call: Why Dealership Communication Has Become the Biggest Sales Skill of 2026
There was a time when getting a customer on the phone was the easy part. A salesperson would dial a number, the customer would answer, a conversation would begin, and…
Leadership
From 10 Cars a Month to 100: Best Practices for Dealers Ready to Scale Vehicle Acquisition
Direct vehicle acquisition has become one of the most talked about strategies in the dealer community, and for good reason. Traditional sourcing channels are tighter and more expensive than they…
Leadership
How LPR Analytics Help Fight Fraud and Recover Losses
The automotive industry has a long history of fraud, scams and swindles. As with any high-value commodity, cars attract bad actors, and whether that’s thieves, resellers, or crooked dealerships that…
Leadership
The Vanishing Customer: Why Dealerships Are Losing Customers Without Knowing It
The biggest challenge dealers face today when it comes to retention isn’t the angry customer, the negative review, or the complaint that lands on a manager’s desk. It’s the customer…
Leadership
Your Customer Has a New Edge. An AI Operating System is the Answer.
The customer walking into your store this week may already know the repair estimate, the market price, and what a fair deal looks like, because they asked ChatGPT before they…
LeadershipPress Releases
