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Insights
F&I Industry Enters New Era of “Deliberate Omnichannel” as Affordability Challenges Mount
The automotive finance and insurance (F&I) industry has officially entered a new, more challenging phase, where rapid post-pandemic growth has given way to a market defined by consumer affordability pressures…
Dealer News
Service Retention, CX, and Team Growth: Opportunities 2026 Offers Dealers
Looking back at 2025, plenty has changed—but one thing hasn’t: the ongoing challenge of service retention. Like other macro shifts, its impact is now impossible to ignore. When service retention…
Leadership
Trust in Dealerships Surges as Digital Tools Bridge the Gap for Modern Car Buyers
The relationship between car buyers and dealerships is undergoing a renaissance, driven by a powerful combination of digital transparency and personalized in-person experiences. According to the Capital One Car Buying…
Dealer News
Unlock the Hidden Value in Your Dealership Documents, Turn Paper Chaos into Faster Deals, Fewer Mistakes and More Profit
Dealerships generate mountains of paperwork every day, yet critical data remains trapped in paper files or disconnected systems. Discover how modern document management and automation reduce risk, speed processes, and…
Middle-Income Americans Show Financial Resilience, Embrace AI for Car Buying
Despite persistent economic pressures, middle-income Americans are entering 2026 with a sense of optimism, according to the latest Paths to Financial Prosperity study from Santander US. The Q4 2025 survey…
Dealer News
Automotive Advertising Pivots to “Outcome-Based” Measurement as Traditional KPIs Lose Ground
In an automotive market defined by shrinking purchase windows and increasingly fragmented consumer journeys, advertisers are being forced to rethink how they measure success. According to a new report from…
Dealer News
The End of the “Manual Review Trap”: Re-engineering Auto Dealer & Lending for 2026
The auto dealership and finance industries are approaching a critical era. For years, the promise of digital transformation has been a boardroom staple, yet the reality on the ground remains…
Sales and Finance
Digital Adoption in Auto Finance Outpaces Broader Market Despite EV and Subprime Shifts
The automotive finance industry’s push toward digitization continued relatively unabated in 2025, outpacing the broader automotive market despite a fourth-quarter slowdown driven by shifting dynamics in the electric vehicle (EV)…
Dealer News
U.S. Dealers Forecast Stable Profits for 2026, Realigning Focus on Fixed Ops and Top Brands
As we enter 2026, dealers are adopting a stance of “optimistic realism.” According to the Year-End 2025 Dealer Direction Survey released by The Presidio Group, the industry is bracing for…
Dealer News
TrueCar Names Impel Strategic AI Partner to Reinvent Car-Buying Experience
TrueCar, an automotive marketplace for new and used cars, has entered into a multi-year strategic partnership with Impel, a leader in automotive AI solutions. The agreement names Impel as the…
Dealer News
