Trending Auto Retail News
Structure and People: The Key to Executing a Great Process
If process is the foundation of superior Internet sales performance, then structure and people are what leverage that foundation to create success. Implement the right structure and people and your sales will soar. What structure and people optimize performance? Let’s...
Every Month Should Be a Record
While I was on a conference call with a dealer-client the other day, the Dealer Principal commented on the fact that his Internet sales manager had just reported that last month was “a record month for the BDC.” The dealer principal responded very respectfully that...
Moving from the Physical to the Virtual Sales Space
In April, I attended the 8th Digital Dealer Conference and Exposition in Orlando. It’s a strong conference that’s held twice a year – once in the spring and once in the fall. I have noticed a definite transition from five years ago when the attracted the top Internet...
So, You Can’t Find Technicians?
I was making a 20 group presentation not long ago and someone said to me, “We need technicians and we can’t find them.” Wow! That was music to my ears. We are really starting to turn the corner it appears. Hopefully, we all have learned one thing from the last couple...
Kevin Frye, E-commerce Director, Jeff Wyler Automotive Family
The Jeff Wyler Automotive Family, one of the top 50 dealer groups, has been a mainstay in the Cincinnati area for several years. Straight talking Kevin Frye, a former naval pilot and the group’s e-commerce director, shares his perspective on today’s industry – its...
Brian Benstock, Paragon Honda and Acura
Paragon Honda and Acura in New York is a great family success story, says Vice President and Partner Brian Benstock. Paul Singer and his wife Edith acquired the Honda franchise back in 1970. At the time, Paul was an Oldsmobile dealer but fell in love with one of those...
It Turns Out You Can Fix Stupid Part 1
I suspect like most of you have, I calculated that stupid wasn't fixable -- after all someone famous -- comedian Ron White -- I think said that. On the other hand, ignorance was fixable, or so I figured. I saw stupid as an inherited gene which somehow got corrupted...
Living with Factory-based Ordering Systems
A little over four years ago we looked at the up and coming factory-based inventory management programs that were just coming online. The overall objectives, as stated by the vendors, were to improve the quality of dealer inventories and increase fill rates off the...
A Competitive Edge with Customer Service
Your customer service stinks! According to an extensive study by the DiJulius Group, 41% of you are guilty of the “stink” declaration. Another 38% of you are only rated as “average” in customer service, 18% are rated as “above average” and a measly 3% are acclaimed as...
Non-Compliance – Your Employees May Be Costing You Money
We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and Improve Compliance." The article encouraged organizations to audit suppliers on a periodic basis to verify compliance with price, terms surcharges, etc. While supplier...
Small Coverage Details that Could Cost Your Dealership a Fortune
The past several months we have seen some interesting policy quirks. Knowing this information may help you be certain that you have the right insurance coverage for your operation and are paying what you expect to pay. Aggregate auto inventory deductibles – The...
‘Kick Butt & Take Names’ Marketing
Don T. is a second generation import dealer who regularly sends me e-mail updates on success milestones at his family’s dealership. “We’re ahead of last year for the past 3 months,” says Don, “and we’re looking for the best August ever!” Don and his team are kicking...
Join us for Digital Dealer Las Vegas 2021