Trending Auto Retail News
Do You Know Your Punishment?
The National Football League is fining players up to $50,000 for helmet to helmet hits. The government recently fined Barclay’s Bank to the tune of $176 million for violating the OFAC requirements. Some dealers have a fine system in place in which a salesperson may be...
Becoming a Web Centric Dealer
In today’s high-performing dealership, the web is the strategic center. What does it mean to be web-centric? It means that everything is built around web-based systems. These web-based systems help to: • attract customers • ensure rapid, high-quality initial response...
Speaking the Customer’s Language
In a recent article, I presented the need for dealers to take a proactive approach to dealership reputation management. The premise of the article was that dealers who are in tune with the way customers prefer to do business should find ways to extol the virtues of...
The Benefits of a Strong Arbitration Provision
Our clients are always looking for ways to minimize legal fees and reduce the number of lawsuits. There are many steps dealers can take to try to prevent litigation, which we frequently explore in these articles. One way to reduce litigation expenses, once it becomes...
Ed’s Picks – Tools You Can Use From 2010 SEMA
Each November, some 100,000 plus aftermarket and new vehicle manufacturer personnel, gather to view the latest in parts, accessories, tools, equipment, wheels, tires, performance enhancements, customization, car care, business services, and restoration – whew. This...
Using Technology for the ‘Why’
One of my favorite dealer clients once said to me, “All I get is ‘What,’ stuff all day; I’d like to see some ‘Why’!” He went on to explain that he only gets reports of what is wrong: expenses are high, we’re out of cash, we’re losing money, accounts are past due,...
The Simple Rules of the Business
There is a simple rule of business that we all want to live by. It’s not that we forget that this simple rule is our guide to success, it’s that we get so overwhelmed with many things that we take our eye off the net “ball.” You all have said to me, “Tim, I want more...
Media Madness 2011
The question I’m asked most often is “What advertising mediums should I use, and what percentage of my total ad spend should they be?” Unfortunately, there is no easy ‘one size fits all’ answer. We’ve had more media additions, deletions and corrections in the past 20...
Outsource to Improve Results and Reduce Costs
In most organizations today, staff levels have been reduced and the fewer remaining managers and employees are taking on more responsibilities and becoming stretched thin in the process. While most organizations have outsourced key staff functions for many years...
It’s the Culture, Stupid!
A common misconception is that you can change your team's behaviors strictly by changing your dealership’s vision. Here’s an example to explain why that won’t work: a football team going 0-8 halfway through the season isn’t going to improve by announcing a “new...
Interview with Stephen Wade, 2011 NADA Chairman, Stephen Wade Automotive Group
He started out wanting to be an attorney with no intention of being in the car business. Now, Stephen Wade is this year’s incoming chairman of NADA after almost 40 years of being a dealer. He shares with Dealer magazine the numerous challenges the association will...
Stephen Wade, 2011 NADA Chairman, Stephen Wade Automotive Group
He started out wanting to be an attorney with no intention of being in the car business. Now, Stephen Wade is this year’s incoming chairman of NADA after almost 40 years of being a dealer. He shares with Dealer magazine the numerous challenges the association will...
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