Why Don’t People Schedule Online?
According to the 2017 JD Power CSI survey, only 13 percent of consumers scheduled their vehicle service online.…
News May 30Latest in: Sales and Finance
My Tablet is Better Than Your Smartphone
When you see someone using their smartphone, what is your first impression? Do you assume that person is…
News May 30
Stable Car and Truck Market Last Week
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News May 29
Why Old School MPI Forms Are Outdated
Ujj Nath explains why old-school paper multi-point inspections are outdated and shares a better solution for dealers in…
News May 29
Do Car Shoppers Really Want to Buy Cars Online?
Manufacturers, dealerships and vendors are all rolling out digital retailing initiatives to sell vehicles online. But some dealers…
News May 23
Truck Values Stable Last Week
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News May 22
Plugging Holes in the Service Bucket
We are in a new era; one in which dealers make most of their money on the service…
News May 22
What Questions Are Your Customers Asking & Why Are Those Important?
CallRevu President & Partner Michael Markette shares why the questions your customers as on the phone are vital…
News May 22
What Can We Learn from a $1000 Toilet Seat?
In my recent travels, I went to Tokyo and Kyoto in Japan. A few things struck me: just…
News May 21
What Do Women Want?
Today, we live in a “Sheconomy,” an economy driven, influenced, and essentially run by women. Women are the…
News May 18
