Wanna Hurt or Maim Someone? Use Their Vehicle!
I suppose I’ve been on a rampage about vehicles getting analyzed, tested, and fixed right, particularly directed at…
News June 5Latest in: Sales and Finance
The Consultative Approach to Selling
While digital retailing in automotive is on the rise, dealership staff still play an important role in customers’…
News June 5
4 Ways F&I Managers Can Win Over the Sales Team
F&I managers have a tough job! Personally, I love the grind, but it’s not for everyone. The hours…
News June 5
Don’t Be Shy – The Tough Questions You Should Be Asking Vendors
You know the feeling– that giddiness you experience when you think about your future together. The daydreams about…
News June 5
Fixed Ops BFF
There are many ways to stay connected with your customers: face-to-face, phone, direct mail, and multiple digital platforms…
News June 5
BLACK BOOK USED VEHICLE RETENTION INDEX SEES 15 SEGMENTS WITH GAINS DURING MAY
Monthly Index Has Declined Just Three Times Over Last Ten Months LAWRENCEVILLE, GA (June 5, 2018) – Black…
News June 5
The Perfect Dealership: Mastering the Basics
Earlier this year I ran across a book by Max Zanan called “Perfect Dealership.” It is a must-read…
News June 5
How to Tailor the Brand Experience for the Decision Maker
It’s critical to take the time to create ways to tailor your consumer brand experience to the female…
News June 5
A Metric That Merits More Attention—Your Used/New Sales Ratio
When I was a dealer, we thought we were doing a pretty good job if we managed a…
News June 5
A Little Preventive Maintenance Goes a Long Way in Protecting Your Franchise Investment
In the midst of the constant threats to dealers’ franchise investment, including new OEM facility requirements, OEM vehicle…
News June 5
