Vehicle Disposition: Begin with the End in Mind
When acquiring used vehicles, having a defined strategy for how you intend to dispose of each vehicle you…
News June 28Latest in: Sales and Finance
Is a “Little Bit Better” than your Competition Really a Great Customer Experience?
There is plenty of buzz nowadays in the automotive industry about the customer experience. Everything from improving the…
News June 28
How Do I Start Video Marketing (Part 2)
Flick Fusion COO Tim James shares his advice on how auto dealers can start adding video to their…
News June 28
Mid-Size Cars See Highest Declines in 20 Weeks
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News June 26
Will Amazon Steal Your Tire Sales?
One of the staples for service department is tires, including sales, mounting, balancing and alignments. Tires are a…
News June 26
The Key to Retention: Consistent Contact
To stay top-of-mind with your customers, you need to keep in touch. If you have lifecycle-based communications that…
News June 25
One Small Step Is a Good Start to a Long Journey
It’s a sad fact that current recall repair compliance rates are so abysmal. Most dealers know it., the…
News June 22
Are you Ignoring Your Most Valuable Point of Customer Contact?
These days, customer experience is a vital part of the car buying process. And, the first part of…
News June 22
The Link Between Electronic MPIs and Unsold Service
On average, dealers capture just half of the necessary service work that needs to be performed on vehicles…
News June 21
Want to Maintain Your Shining Reputation? Follow These Reminders to Prevent Selling A Lemon
As a professional, who sells new or pre-owned vehicles to customers every day, you have a lot of…
News June 20
