One Small Step Is a Good Start to a Long Journey
It’s a sad fact that current recall repair compliance rates are so abysmal. Most dealers know it., the…
News June 22Latest in: Sales and Finance
Are you Ignoring Your Most Valuable Point of Customer Contact?
These days, customer experience is a vital part of the car buying process. And, the first part of…
News June 22
The Link Between Electronic MPIs and Unsold Service
On average, dealers capture just half of the necessary service work that needs to be performed on vehicles…
News June 21
Want to Maintain Your Shining Reputation? Follow These Reminders to Prevent Selling A Lemon
As a professional, who sells new or pre-owned vehicles to customers every day, you have a lot of…
News June 20
The Relationship Between Outbound Calls and Texting
Chief Product Officer Michael Markette discusses the relationship between outbound calls and text messages in this video blog.
News June 20
How to Maximize Your CPO Investment
Are the headaches associated with bringing vehicles up to certified pre-owned (CPO) program standards worth it? For dealers,…
News June 20
Highest Declines in 16 Weeks
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News June 19
It Was a Connected Vehicle, Now it’s a Cognitive Vehicle
The automotive industry first started connecting to customers when OnStar was introduced in 1996. Today we are…
News June 18
Blueprinting a High-Functioning & Profitable Internet Dealership (Part 2)
The way most dealerships set up their internet department (if they even have one) is not only…
News June 18
Blueprinting a High-Functioning & Profitable Internet Dealership (Part 1)
The way most dealerships set up their internet department (if they even have one) is not only…
News June 18
