Can’t We All Just Get Along?
In my experience, one of the top frustrations dealers have when choosing the best solutions from multiple vendors…
News December 27Latest in: Sales and Finance
Should You Upgrade to Microsoft 2019?
Microsoft has released Office 2019, the newest version of its desktop suite of applications that most dealership employees…
News December 26
The Growing Used Vehicle Market May Be Great for Consumers
According to a recent article in Automotive News, investors and car dealers have shifted their focus to the…
News December 26
Car Segment Decline Continues
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News December 18
For a Profitable Service Department, Don’t Get Tired of Tires!
91% of service customers defect once they are out of warranty, and those are a dealership’s most profitable…
News December 17
Freebie Friday: Don’t Over Celebrate
Bill Wittenmyer explains the importance of not over celebrating achievements in this edition of Freebie Friday.
News December 14
Who Need Sales Training? Bah Humbug.
Dealers are constantly inundated by trainers vying for their business. These trainers promise exponential success in sales and…
News December 13
If People Buy From People They Like, How Do You Get Them to Like You?
It’s a well-known fact that people buy from people (or companies) they like. There are certainly many different…
News December 11
How to Address Declining Front-End Margins
When we are no longer able to change a situation, we are challenged to change ourselves – Viktor…
News December 11
Secrets to a Successful Follow Up Call
When a customer leaves the lot without purchasing a vehicle, there’s a good chance he or she will…
News December 11
