5 Tips to Prevent Phishing Attacks
Phishing is the practice of sending targeted emails designed to lure employees into a number of actions, such…
News January 17Latest in: Sales and Finance
Broad Declines in the Market
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News January 15
Witt’s Wise Words: Does Your Team Understand Your Goals?
VP of Sales, CDK Global, Bill Wittenmyer explains the importance of communicating your goals effectively to your team…
News January 14
How to Drive Sales with Predictive Analytics
Transportation is changing at a rapid rate – from ride sharing services to autonomy and every facet of…
News January 13
5 Questions That Are Missing from Your F&I Customer Interviews
It is not what you know about your products that is most important, it is what you know…
News January 13
Increasing Service Business Through Convenience – A Tactical Approach
What do the success of service-based companies like Uber, Grubhub, or Airbnb tell us about today’s consumer? We…
News January 13
A Little Re-Tooling Can Get You Great Improved Results
A few years ago, I wrote an article titled, “It All Starts at the Top,” which generated a…
News January 13
Collision Shop Liability Is a Serious Issue for All – Read This!
Unless you have been living under a rock outside of your auto business, you’ve heard of the $30…
News January 13
Great Service Managers Follow a 4C Approach
Every time I ask service managers about the 4th C I get a blank stare. All service managers…
News January 13
Building Your Business by Building Your People!
“You don’t build a business, you build people—then your people will build your business!” –Zig Ziglar Wow! That’s…
News January 13
