So, You Think you Have Problems?
Sometimes we get so caught up in our own world we lose sight of what others in similar,…
News February 2Latest in: Sales and Finance
Doing Business on the Dark Side
It’s no secret that automotive dealerships universally are dealing with shrinking customer counts in service and parts. Not…
News February 2How Can you Impact Conversion?
Imagine a dealership that only tracks closing ratios against write-ups. That team may or may not be doing…
News February 1Word of Mouse
You have bad breath. It hurts you to hear that, I am sure, but someone had to tell…
News February 1All Roads Lead to Rome (Washington, DC)
I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…
News February 1Telephone Techniques to Improve Customer Retention
Telephone Techniques to Improve Customer Retention A service advisor’s ability to communicate effectively on the telephone can positively…
News February 1Motivating Technicians to Sell Service!
There is only one way to increase your retail (customer-pay) service department revenue: sell more service! After reading…
News February 1So, You Think you Have Problems?
It’s time to stop complaining and start planning for the new world I know you’re reading this in…
News February 1Chrysler and GM Dealer Reinstatement Legislation
What dealers can expect through the arbitration process By the time you read this article, the deadline for…
News February 1New and Improved Privacy Notice
The Federales mess up again When I first stated following this development, I was reminded of a bad…
News February 1
