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Latest in: Sales and Finance

Auto Dealerships Becca Villegas Customer Experience extended warranty F&I products GAP Insurance Mach10 Automotive maintenance plans paint protection revenue streams tire and wheel protection
Urban Science Dealership Transformation Index

Extended Warranties, F&I Products Enhance Customer Experience and Improve Dealership’s Bottom Line

We are often being asked to provide insight on the importance of F&I products and services, what they…

News October 21
affordability average transaction price customer retention F&I GAP Insurance Gen Z maintenance plan Vehicle Service Contracts

The Affordability Challenge: How Dealers Can Help Customers Keep Long-Term Interests in Mind

In today’s automotive market, consumers are facing severe affordability challenges when it comes to purchasing and maintaining vehicles.…

News October 18
Biden Administration electric vehicle EVs Ford Motor General Motors hybrids ICE vehicles Jim Farley Journalism
Electric Vehicle June 2024 Sales

Dealer Magazine: EV Journalism? More Like Propaganda

Editor’s Note: This article was originally published in the September/October edition of Dealer magazine Journalism, by definition, is impartial,…

News September 25
Alli Huber call-to-actions consumer credit economy Hanania Mitsubishi In-Store Digital Retail Key Performance Indicators KPIs Leads Lexus of Lehigh Valley Mike Anderson Sales Operations Sales Training
Customer Experience

Get What You Pay For: Maximizing Your Dealership’s Digital Retail Investment

In this high rate environment where car prices remain high and access to consumer credit is a challenge,…

News September 24
AI chatbots Artificial Intelligence Auto Finance Auto Lenders Bank of America California Consumer Privacy Act Capital One chatbots Consumer Financial Protection Bureau General Data Protection Regulation JPMorgan Chase TD Bank Truist Wells Fargo
AI Chatbot Auto Lenders

Why Your Automotive Chatbot Might Be Failing

As we head into the last few months of 2024, adoption of artificial intelligence (AI) technologies like chatbots…

News September 20
Auto Dealerships Auto Finance Digital Transformation Index Auto Lenders contract generation digital workflows eContracting Financing inventory management OEMs
Digital Workflows Auto Dealerships

Where Did the Auto Industry See Digital Transformation Improvements in the Second Quarter?

Digital transformation in the automotive industry has largely focused on the consumer-facing side, modernizing the way customers search…

News September 19
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Revenue Management

Revenue Management: Key Terms You Need to Know

Revenue management, a strategic approach traditionally associated with airlines and hotels, is increasingly relevant in the automotive dealership…

News September 5
Auto Dealership Auto Inventory CDK Global electric vehicle EV Len Short Lotlinx price markdowns Ransomware attacks used-vehicle
Inventory Management Len Short Lotlinx

Navigating Inventory Dynamics: Key Insights from Q2 Inventory Risk Data Report

Managing inventory risk is not just about avoiding losses but also about optimizing profitability. For auto retailers, maintaining…

News September 4
AI Artificial Intelligence Auto Dealership Cory Hewett evaluations OBD2 diagnostic S&P Global Mobility Trade Ins
Car Lemons

Why Big Data Can Help Dealers Avoid Lemons—If They Embrace Its Power

In May, a new record was set—and it wasn’t a good one for auto dealers looking to buy…

News August 27
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Car Websites

How Dealerships Can Keep Up with Car Buyers

The car buying landscape is continually evolving, driven by changing consumer behaviors and technological advancements. Understanding these shifts…

News August 21
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Ram to Enter SUV Market in 2028

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Michigan Supreme Court to Decide on Stellantis Contracts

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