Witt’s Wise Words: Ring Ring is Cha Ching Cha Ching
Bill Wittenmyer shares why knowing what to say when talking to a customer over the phone is…
News June 3Latest in: Sales and Finance
Predicting the Future of Service Revenue
Scot Eisenfelder shares how dealerships can take future predictions and turn them into revenue opportunities in this…
News May 31
Profit By Action Quick Tip: Service Up Sell Opportunity Calls
Are you making the most of your Service Sales Opportunities? Do you set your Service Advisors targets…
News May 31
Coupons: What to Consider
Price is often a major factor in the purchase of any service or product. But it’s important to…
News May 30
Maximize Your Profit With Omni-Channel Retailing
Gone are the days when dealerships were at the center of the transaction. Today, the process begins online…
News May 29
10 Core Beliefs of Highly Influential Sales Leaders
Influential sales leaders are unmistakable. They are people of interest, people of insight, people of purpose, people of…
News May 29
Should Employees Understand the Company Financial Statement Scoreboard?
Those who truly understand the intimate nature of any business configuration know that it’s all about numbers, period.…
News May 29
Service Opportunities Increase with Trucks, SUVs, and Crossovers
Americans are buying more trucks, SUVs, and crossovers than cars. This is not breaking news, but rather a…
News May 29
Supplier Consolidation= Higher Prices= More Profit Challenges
Profits are being challenged right now. Margin compression is very real for most dealerships. Expenses are growing faster…
News May 29
Mainstream Cars, Crossovers, and Pickups Retain Strength
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News May 29
