Online Chatting, a Lead Builder?
According to Car Business Today, online chats are driving consumers into sales in a dealership’s pre-owned department. Remind…
News March 19Latest in: Sales and Finance
Role Model: How a Small-Town Dealer Tripled his F&I Take
From AutoNews, dealers can follow the story of Joel Higley, who tripled his F&I revenue by making changes…
News March 19
Simple Fix: LED Your Lot, Not Just Your Headlights
From AutoNews, a simple financial and maintenance fixer-upper that makes your lot displays look good: LED Floodlights. A…
News March 19
Customer Satisfaction: How Do We Measure It?
From TireBusiness, Auto dealerships are making waves by improving their service facilities and expanding their retail programs. Customer…
News March 19
Reinventing the Wheel, and Tire Sales
Tire Business explains Why Car Dealers Should Pursue More Tire Sales In-House in this look at the role…
News March 19
Repair Shop Case Study: Bizarre Voltage Drops & Battery Bypasses
According to Search Auto Parts, a battery issue is not always a battery issue. Take a closer look…
News March 18
Competitive Service: Retail Tips for the Used and Service Departments
NCMi reports on intel gathered at the service department’s retail department. Evaluations from a dealer retail professional on…
News March 18
2013 U.S. Customer Service Index (CSI) Study
Now Presenting the J.D. Power CSI Study; General Motors comes up on top in service quality. GM Dealerships…
News March 18
Hot Recall: 2013 Dodge Challenger ICE an External Combustion Hazard
Chrysler Group has issued a recall for an issue in the wiring harness in V6 Dodge Challengers. Nearly…
News March 18
Customer Satisfaction, a Serviceman’s Bread & Butter
New from Bestmark News, Pep Boys is preparing a program to expand repair survey and customer satisfaction experience.…
News March 18
