5 Ways to Modernize Your Owner Retention Program (ORP)
By Courtney Evans, VP of Product, Affinitiv Most dealers have been using an owner retention program (ORP) for…
News October 21Latest in: Sales and Finance
#WittsWiseWords: Telling Isn’t Selling
Salespeople often throw out some vehicle features, hoping one will pique the interest of the consumer. In this…
News October 21Value Is Important… So Are You Charging Too Much?
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products, Inc. Customers in your service department say…
News October 1The Power of Words
By Richard F. Libin, President, Automotive Profit Builders “The pen is mightier than the sword.” This adage, coined…
News October 1A Balanced Approach to Customer Experience
By Bill Playford, VP & Partner, DealerKnows Consulting When we hear an example of customer experience, it’s usually…
News October 1
#WittsWiseWords: Make Your Own Economy
Be prepared for the outside issues that may impact your ability to meet your personal income goals.…
News September 25
7 Tips to Turn Sales Appointments into Closed Deals
By Cory Wright, Director of Training, CallRevu Today’s customers expect and demand a fantastic experience. From initial research…
News September 25
The Quality of the Response Determines the Quality of the Lead
By Christine Plunkett, National Sales Director, Frikin Tech The automotive industry has plummeted to an all-time low closing…
News September 25
Must-Dos to Score an A+ on Your Dealership’s Month-End Processes
By Susan Moll and Matt Hurst Can you hear the pencils sharpening, expo markers squeaking, and fresh new…
News September 24Why Should OEMs Prioritize In-Vehicle Entertainment?
By Nils Wollny, CEO & Co-Founder, Holoride In-vehicle entertainment is bringing a brand new, lucrative experience to cars…
News September 24
