Building Loyalty with Social Customers
Building loyalty with social customers, according to Social Media Today. Brands big and small continue to struggle with…
News January 8Latest in: Sales and Finance
Lessons from The Wolf of Wall Street: Is Your Boss a Psychopath?
Lessons from the Wolf of Wall Street, according to Harvard Business Review. The debauchery-laden film by Martin Scorsese…
News January 7
Changing Your Forecast for Real Growth in Fixed Operations
In my travels, I am constantly asked, “How should I forecast my department?” It’s a great question and…
News January 7Google’s New Search Mousetrap Changes the Game
Enhanced AdWords Campaigns. Hummingbird. Conversational Search. There’s been no shortage of big headlines coming out of the Mountain…
News January 7
Reinsurance and Succession Planning
Insurance is a very important profit center for a car dealership. And in my opinion, insurance will only…
News January 7
The Answers to Your Questions about Automated Customer Communication
What if your customers were automatically notified the minute their vehicle was completed, after receiving its maintenance? What…
News January 7Service by the Numbers: Seven Benchmarks of Success!
For those of you attending the NADA convention January 24 – 27 in New Orleans, I will be…
News January 6
Pushbutton Profit
Fumbling through your pockets or handbag to search for the right car key on a key ring is…
News January 2
Best Practices for Responsive Design
When Responsive Web Design hit the automotive space over a year ago, it was a brand new concept…
News January 2The Heartbreak (and Loss) of Broken Promises
A covenant is a contract. We make them when we ask someone’s hand in marriage, we sign one…
News January 2
