Then, Now and in the Future
The guard has changed, so to speak, in our industry. As the new generation takes over from the…
News May 4Latest in: Sales and Finance
CFPB Comes Out Swinging Against Arbitration in Releasing its Required Study
Arbitration and class action waiver clauses in retail installment sales contracts (“RISCs”) are important to dealers to help…
News May 4I’m Ron Burgundy? 4 Ways to Avoid the Phone Script Trap
Talking with customers and prospects on the phone at a service center can sometimes wield some difficult situations…
News May 4Social Media Marketing Is Harder Than It Looks: 5 Tips to Ease Your Pain
Do you find that your social media marketing isn’t returning the love you’ve been giving it? You’re not…
News May 4Getting Something Done Well – Try It Sometime (If You Can) – Part 1
While doing some light reading in a recent issue of the Harvard Business Review, I discovered an interesting…
News May 43 Ways Packs Prove Problematic for Dealers
There’s no question that dealers like packs. But packs have become increasingly problematic for dealers, sometimes in ways…
News May 4Brand Loyalty Decreases as Length of Ownership Increases…Say What?
I bought my first new car, a 1983 Ford Bronco, about a year after I graduated from college.…
News May 48 Characteristics of a Top-Notch Customer Experience Manager
8 Characteristics of a Top-Notch Customer Experience Manager We communicate with customers much more online today and it’s…
News May 4Keeping Talented Technicians
Keeping Talented Technicians, from Fixed Performance. Recently I’ve been getting phone calls from dealer principals that are in…
News May 4Digital Color Matching System
Digital Color Matching System, from Body Shop Business. AkzoNobel has launched a digital system that allows body shops to…
News May 4
