Why Sell, Service, Repeat?
According to a CNW research study, 86% of customers who regularly service their vehicles at the selling dealership…
News June 14Latest in: Sales and Finance
5 Pointers To Preserve and Protect Profitability As You Acquire Used Vehicles
If you pay too much for an auction or trade-in vehicle, you’ve shrunk the spread between your costs…
News June 9
A Closer Look at Over-aged Units
Absolutely amazing, after all these years, here we sit, going through this again. Countless times, over and over…
News June 9
Receipting Parts
On the surface there doesn’t seem to be anything so simple and mundane as receipting parts, in fact…
News June 9
Staffing: How Many Support Peeps Do You Need – Or Can Afford?
How many peeps does it take to screw in a light bulb in a dealership service department? Let’s…
News June 8
Turning Low Profit Recalls into High Profit Maintenance
The National Highway Traffic Safety Administration has been tracking vehicle recalls since 1966. There were roughly 6 million…
News June 8
Used Car Market Insights – Week of June 7, 2016
This week's Black Book Market Insights report looks at valuation activity from the first week of June, showing…
News June 7
YOU are Why Your BDC is Failing!
If you have a failing BDC, and you are a GM, then you are the reason your BDC…
News June 6
Mix Modern Customer-Retention Tech With Southern Hospitality
Customers will come back if you make the experience feel less like a chore and more like an…
News June 6
Why Transparency Is The Key To Success
"In most businesses, someone is getting screwed," said my childhood teacher. I don't remember what grade I was…
News June 6
