Train Your Service Staff to Be Awesome on the Phone
Since the phone is always ringing off the hook in the Service drive, it’s good business sense to…
News October 19Latest in: Sales and Finance
The Driverless Future: Where Does Auto Repair Fit into the Future?
For those of you who are used to talking to cars, the future will be status quo for…
News October 17
Train ‘Em Up! Teach Your Sales Staff to Be Better on the Phone
Whether your inbound sales calls are routed to a Business Development Center or your sales staff, your employees…
News October 17
Autodisrupter Episode 13 – Expectations [EXCLUSIVE VIDEO]
On this episode you will learn that setting the right expectations for your staff is very important. When…
News October 14
2 Phone Up Processes that Work
$617. That’s how much the average car dealership spends on advertising per new vehicle sold, according to NADA Data…
News October 14
Hard Facts: Get Amped Up! [VIDEO]
Think about your mobile search experience. What bothers you the most? If you've ever experienced poor site speed…
News October 14
Attribution: Whose Sale Is It Anyway?
In most dealerships a dispute inevitably arises between salespeople over a sold customer. Perhaps it’s because one salesperson…
News October 14
5 Steps to Taking F&I Online
F&I trainer makes the case for digital F&I. He offers a five-step process for adding information about products,…
News October 12
NADA: Supply, Incentives Driving Down Retention Rates
Through September, retention rates for most model-year 2013 vehicles are down across the board compared to last year,…
News October 12
Sept. Update: Manheim on Prices & Black Book on Depreciation
Whether looking from the dealer perspective of used-vehicle prices for units running down the lanes or movements in…
News October 12
