The Huge Impact of Customer Experience
A recent study by Forrester quantified the monetary effect of increasing customer experience scores by a single percent.…
News January 26Latest in: Sales and Finance
Hard Facts: How to Maximize Your Trade Show Experience [VIDEO]
Are you planning on going to a trade show this year? So many times we go to trade…
News January 23
Your Service Competition Isn’t Other Dealers – It Is Joe Across the Street
Customers generally get their vehicle serviced close to home or work. Dealers are lucky that customers feel they…
News January 23
Consumers Now Shop Online. Is YOUR Dealership Ready?
Car sales today are a whole different process from how it was in the past. A few years…
News January 23
How to Be the New England Patriots of the Car Business!
It was 2008 when it hit me. The economy had just begun to hit the skids and I…
News January 18
Why Recalls Won’t Ever Go Away: Part 1
Recalls have reached epidemic levels and stretch the resources of everyone involved – dealers, manufacturers and parts suppliers…
News January 18
Auto/Mate Announces Updates to Fixed Ops Suite, Including VIN Scan and myCarfax.com Service Shop Integration
Auto/Mate Dealership Systems announced today the addition of two feature updates to its dealership management system (DMS) Fixed…
News January 17
Hard Facts: How to Utilize Dynamic Facebook Ads [VIDEO]
So, let's talk about the future of dynamic Facebook ads. Be prepared to reach more than just the…
News January 17
Autodisrupter Episode 19 – Goal Setting [EXCLUSIVE VIDEO]
On this episode we are going to talk about goal setting and the power of now.
News January 13
Training Is a Service Department’s Best Friend
There are a lot of choices for consumers as far as where to take their vehicle for maintenance.…
News January 11
