BLACK BOOK USED VEHICLE RETENTION INDEX JUMPS DURING SEPTEMBER
Hurricane Vehicle Replacement Activity Fuels Largest Single-Month Increase Since 2012 LAWRENCEVILLE, GA (October 3, 2017) – Black Book,…
News October 4Latest in: Sales and Finance
Dealers Complain of Vendor Overload
LAS VEGAS — The Digital Dealer Conference & Expo, held here in September, was packed with vendors telling…
News October 3
Used Car Market Insights: Most Truck Segments Performed Well
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation…
News October 3
Electric Vehicles Could be Auto Industry’s Biggest Disruption EVER!
The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be…
News October 3
Why Rich Information is Critical to VDPs
SpinCar CEO Devin Daly explains why providing as much vehicle information as possible on a VDP is critical.
News October 3
Witts Wise Words: Most Crucial 4Q E-Mail Campaigns
In this episode of Witt’s Wise Words, Bill Wittenmyer shares the most crucial campaigns dealers should be focusing…
News October 3
How Employee Engagement Delivers ROI
Is your dealership the kind of place where employees can’t wait to come to work every morning? Do…
News September 29
The Service Reception Process Revealed – Jaw Dropping
Sorry, just had to do that in my current aggravated state – yellow journalism headlines everywhere – YUK.…
News September 29
A Scientific Model for Building Customer Trust
Do your customers trust your salespeople? According to the most recent Gallup poll on the subject, the answer…
News September 29
Customer Acquisition Can Be More Effective When You Spend $0
Customer retention is typically much less expensive than customer acquisition. However, with the advent of the internet, consumers…
News September 29
