Wowing the Customer: Actions Speak Louder than Words
Occasionally, when creating a great customer experience a business will have to go above and beyond for its…
News February 27Latest in: Sales and Finance
Variable Pay Plans: Motivators or Impediments?
To manage and motivate their service advisors, most dealers use highly variable pay plans based on gross margin.…
News February 26
Think Tank: Be A Leader People Follow
You can’t expect those on your team to give you 100% when you’re not bringing that same dependability…
News February 23
How the Seven Simple Steps of Intentionality Guarantee Results
I had no choice… It’s not intellectually honest to say, “I didn’t have a choice”. Saying that you…
News February 23
Work On Yourself Wednesday: Warning Signs of Success
This week on Work On Yourself Wednesday: I want to talk to you today about the warning signs…
News February 22
How to Spot Liars and Fakers in Job Interviews
Job applicants lie on their resumes, they lie to your face in interviews and they ask references to…
News February 22
4 Steps to Managing Emotional Stress at the Service Drive
Stress negatively affects our relationships at work and home. It also damages our physical health. This leads to…
News February 21
Why Dealers Should Embrace Digital Retailing
All indicators point to 2018 as a milestone year for automotive digital retailing. Manufacturers including Ford, Toyota and…
News February 21
Mainstream Car Segments Holding Prices
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News February 20
Subscribe and Drive – Is Auto Subscription the Way of the Future?
As modern-day consumers expect more flexibility for their transportation needs, does the traditional model of car ownership or…
News February 20
