Work On Yourself Wednesday: Listening & Control
This week on Work On Yourself Wednesday, listening doesn’t mean giving up control.
News March 8Latest in: Sales and Finance
Best Week YTD For Vehicle Depreciation
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News March 6
Being Real: The Fastest Way to Earn Customer Loyalty
Today’s consumers are fickle beings. It’s much harder to keep their loyalty than ever before. And, while it…
News March 6
Put Car Buying in the Fast Lane with Digital F&I
It goes without saying that today’s consumers have high expectations for the purchases they make. This includes enjoying…
News March 5
Work On Yourself Wednesday: Warning Signs of Success
This week on Work On Yourself Wednesday, I want to share six strategies for staying focused.
News March 5
Witt’s Wise Words: Is Your Baby Ugly?
In this episode of Witt’s Wise Words, Bill Wittenmyer shares why you should get fresh eyes on your…
News March 5
Smile and the World Smiles with You
In the business world, most successful people are type-A personalities. They are goal driven, work hard and do…
News March 2
Helping Customers Feel Welcomed, Safe, and Understood
Automotive services are selling themselves. For customers, it is not whether to service a car; it is about…
News March 1
Increase Staff Productivity by 50%… While Increasing Morale
In her book Multipliers, Liz Wiseman shares research, which suggests that the American worker is only 40-70% productive…
News March 1
Managing Increased Telephone Traffic in a Digital World: Understanding the Totally New Experience the Caller Demands
It may seem surprising with all the methods of communication available, but the most frequent and meaningful interaction…
News March 1
