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Latest in: Sales and Finance

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Freebie Friday: Be a Salesman, Not a Yes-Man

Too often we see sales people make efforts to overachieve by making customers happy by agreeing to everything…

News March 16

Work On Yourself Wednesday: Grit

Work On Yourself Wednesday Season 7, Episode 5 This week on Work On Yourself Wednesday, one word….GRIT

News March 14

BLACK BOOK FEBRUARY DEPRECIATION REPORT SHOWS SPIRITED START TO THE SPRING SELLING SEASON FOR SEVERAL CAR SEGMENTS

LAWRENCEVILLE, Ga. (March 13, 2018) – According to Black Book® data, the average price of a used vehicle…

News March 14

Training and Education: An Investment or Expense?

Most businesses agree that training and education are important parts of employee development.Yet, most also view this process…

News March 14
Shawn Walker

A Dating Guide to Automotive Digital Marketing

Much like dating, the car buying process has almost moved online. Consumers know everything about you before they…

News March 14
DD24 Teaser Main Featured

Building a Company Culture Geared to Succeed

Throughout my time in the automotive industry, I have visited hundreds of dealerships. I have seen every type…

News March 14

Six Weeks in a Row of Higher Depreciation in Trucks vs. Cars

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…

News March 13
Main Featured

A PERFECT Example of the Trifecta that Creates Loyalty

The never-ending question is… what does it take to earn customer loyalty? Of course, the answer changes all…

News March 13
Main Featured

Witt’s Wise Words: Don’t Let Fear Control Your Success

We all have fears – fear of failure, fear of unaccomplishment, and so many others. In this week’s…

News March 12
Dealer Magazine March 2018

If You Are Losing Your Donkey – Check This

A male donkey or ass is called a jack, a female a jenny or jennet; a young donkey is a foal. Jack donkeys are often used…

News March 10