Latest in: Leadership

One-on-One Google Review Success

What is the most popular search term for a car dealership? Their name of course! And what happens…

Keeping Techs AND Consumers Happy, While Remaining Profitable

Service directors of professional automotive dealerships have stressful jobs. They are required to deal with a broad range…

Forecasting Fixed Ops Performance – It’s the Little Things

The essential basics which create highly successful, marginal or poor-performing fixed operation departments are the same for everyone.…

Profiles of Success

Country Hill Motors (a single-point Ford dealership in Pennsylvania) and Bob Ruth Ford (an independent dealer group in…

Is Your Hair on Fire?

“There are two ways of meeting difficulties: you alter the difficulties; or you alter yourself to meet them,”…

Witt’s Wise Words: Avoid the Guilt Trip

 Bill Wittenmyer offers some advice on how to deal with customers that don’t show for appointments in…

Want to Build a Dealership Where People Want to Work?

First, You Must Do This… Now and then, I meet a dealership’s leadership team that resonates a solid…

Leading With Purpose

Auto Retail Comes Roaring Back in 2019

By Ryan Kerrigan, Managing Director, Kerrigan Advisors Though SAAR remains relatively flat in recent years (see Chart 1),…

Off the Sidelines & in the Game

By Brian Bastin, Program Director, Automotive Dealership Management Keiser University Staggering! There is no other way to describe…