An Open Letter to Dealers and General Managers…
Dear Dealer & General Manager: All the economic indicators and the automotive industry analysts are optimistic about the…
News March 22Latest in: Leadership
Operational Effectiveness plus Social Effectiveness equals Explosive Growth
The arrival of a lead is the moment of truth. The speed and quality of your initial response…
News March 21Mercedes Benz Issues Dealer Improvement Addenda
On the heels of the major changes made to the Mercedes-Benz Dealer Agreements last month, Mercedes-Benz is now…
News March 20The Compelling Power of Principles
In my books and workshops I enjoy sharing leadership principles. Right principles, consistently applied, bring results. The definition…
News March 20Just the Tip of the Iceberg
Equity data mining is one of the most lucrative trends currently in the market. Because almost every auto…
News March 19Two Steps to Fight Technology Inertia
I was once working at a dealership at the same time a trainer was teaching a class on…
News March 14Five Reasons Why Dealers Will See Continued Growth in 2012
Considering the state of world events and market conditions, 2011 turned out to be a pretty good year…
News March 14Time-tested Trust Axioms
Since congress started talking about taxing the rich to lower the deficit, there has been a frenzy of…
News March 13Will your Dealership Grow or be Stagnant this Year?
How to prepare for growth – step 1 The common excuse for dealership complacency is: “Well, this is…
News March 13New Blood, Bad Blood
Not all new employees are promoted from within. Rarely have all of the sales managers at your store…
News March 7
