Building Trust Online is an Entire Dealership Effort, Part Two
Last month in the December 2011 issue of Digital Dealer magazine, I wrote a column titled “Building Trust…
News January 25Latest in: Leadership
Implement a Compliance Program
A few months back I posed the question, “Can you pass a compliance audit?” The response was heartening.…
News January 20Creating a Gen Y Friendly Dealership
Generation Y, sometimes known as Millennials, are a slightly larger cohort (83 million) than Baby Boomers. Gen Yers…
News January 18Exit Strategy and the ‘Joe-Pa Syndrome’
There is a lot at stake in succession planning: family legacies, business value, financial security and family harmony.…
News January 16The Lost Art of Taking Personal Responsibility
For decades, I’ve written extensively about discipline, accountability, focusing on what you can control, and taking personal responsibility…
News January 16Seven Vital Signs to Optimize Every Used Vehicle Inventory Acquisition
Whenever I go to a doctor for a check-up, my visit usually starts with a “history and physical”…
News January 13
Darin Partin, Internet Sales Director, Crest Auto Group
Darin Partin, Internet sales director for Crest Auto Group, in Plano, Texas, doesn’t worry at all about beating…
News January 3
Bill Underriner, Underriner Motors, and 2012 NADA Chairman
Third-generation dealer Bill Underriner operates Underriner Motors in Billings, MT, selling Honda, Buick, Hyundai and Volvo, and, as…
News January 3Leadership and Management Synergy – ‘Praise But’ Futility
Success, achievement beyond what is required to “get by,” is a predicate to succession. The concept of success…
News December 29Addendum Window Stickers – Best Practices
Even after celebrating out tenth anniversary as a compliance consulting company, we continue to see new issues that…
News December 28
