Gary Chaney, CEO, Chacon Autos
Gary Chaney and his dealership group, Chacon Autos, operate two Suzuki franchises and eight independent used vehicle stores…
News October 1Latest in: Leadership
Bill Feinstein, President and Dealer Manager, Planet Honda
Like a topnotch batter in his prime, being bold, swinging for the fences and practicing with an eye…
News October 1Tracking Performance Creates Performance
“How am I doin’ boss?” “Ok, you still got a job, ain’t ya?” (chuckle, chuckle). Reality is…frankly, meaningful…
News September 28Used Car Warranties: What You Don’t Know Can Hurt You
I recently visited two different dealerships where I noticed that all of their used vehicles, other than cars…
News September 28Can you Tell Who is Winning with a Broken Scoreboard?
How a Nissan dealership fixed its scoreboard and increased leads seven-fold! What does every scoreboard have in common?…
News September 27Succession and Growth
“What are your goals?” is the common question I present to clients and prospects. “We want to grow,”…
News September 25Understanding and Utilizing the Reverse TO
There may be many that are wondering what I mean when I say the reverse TO. We have…
News September 19Redefining Customer Retention
How many times over the past 10 years have you heard the following words/phrases…. customer loyalty, owner loyalty,…
News September 18Core Values Form the ‘Success Foundation’ – Step Five
J.W. “Bill” Marriott, Jr. is chairman and chief executive officer of Marriott International, Inc., one of the world’s…
News September 18Reality TV Can Help You Sell Cars
For better or worse, reality TV has taken network programming by storm. Like you, I have gotten hooked…
News September 14
