Succession and Growth
“What are your goals?” is the common question I present to clients and prospects. “We want to grow,”…
News September 25Latest in: Leadership
Understanding and Utilizing the Reverse TO
There may be many that are wondering what I mean when I say the reverse TO. We have…
News September 19Redefining Customer Retention
How many times over the past 10 years have you heard the following words/phrases…. customer loyalty, owner loyalty,…
News September 18Core Values Form the ‘Success Foundation’ – Step Five
J.W. “Bill” Marriott, Jr. is chairman and chief executive officer of Marriott International, Inc., one of the world’s…
News September 18Reality TV Can Help You Sell Cars
For better or worse, reality TV has taken network programming by storm. Like you, I have gotten hooked…
News September 14Maximizing Each Section of the Sales Funnel
There is a direct connection with unique visitors to sold units. There is also a direct connection with…
News September 13Will BMW Bypass its U.S. Dealer Network in Selling the i Series Vehicles?
Here we go again. Another manufacturer threatening to sell vehicles directly to the consumer. This time it is…
News September 10Units in Operation: I Have Good News and Bad News…
The decline in new car sales that began in 2008 had a predictable outcome: less late-model vehicles on…
News September 10How and Why to Improve the Most Important Metric in your Dealership
Dealers look at metrics all day long: number of units sold, front gross, F&I penetration rates, service gross,…
News September 6A Six-step Plan to Increase Used Vehicle Profitability
I’ve had chocolate chip cookies on my mind lately. The reason? I can’t eat them the way I…
News September 6
