So Ya Wanna Manage Technicians
In my last column in the August 2012 issue of Dealer magazine “So Ya Wanna be a Technician,”…
News August 31In my last column in the August 2012 issue of Dealer magazine “So Ya Wanna be a Technician,”…
News August 31Ever have a salesperson get you on the phone when you’re busy, only to infuriate you to a…
News August 28In the late 1990s major consolidation started in our industry. The consolidators were either public or going public.…
News August 28No doubt about it, the used-vehicle market is experiencing some shifting trends that we all knew would take…
News August 22My team and I recently concluded a large number of spend assessments, across many dealerships, in various cities,…
News August 21We’ve been saying for some time that data security and privacy are at the top of the FTC’s…
News August 16Businesses that have a product line for sale have sales managers to manage their sales personnel. Motivated sales…
News August 16Note: This is the final part of a three part series on a subject that needs more that…
News August 15Consumers are motivated by many factors that influence their automobile-buying decisions: price, prestige, creature comforts and resale value,…
News August 13Dealers more frequently finding themselves on the receiving end of a surprise lawsuit In the past 18 months,…
News August 9