Duplicate Customers – Cleaning your Customer Database
One of my favorite terms is “bi-directional integration” or as I like to call it, “duplicate customer generation.”…
News December 6Latest in: Leadership
Are you Ready for the Octagon?
MMA fighters require a blend of disciplines to become champion in the caged octagon where they fight. However,…
News December 4Dispatching vs. Labor Gross – Me, Me, Me – Give it to Me
“I want it, I want it, give it to me, give it to me, me, me” (tech jumping…
News December 3Healthy Dealerships Offer Fat-free Menus
All indicators point to a strong recovery of the auto industry; dealerships are delighting in the annual selling…
News November 28More New Dealerships Being Proposed
Existing dealerships should not sit on the sidelines As of last week, Kia Motors America has again announced…
News November 27Nine Tips for Getting the Most Out of your High-density Storage System
High-density storage is a great way to improve profitability in parts and service departments, while reducing time, labor…
News November 21Customer Loyalty Equals Unit Sales, Dollar Volumes and Market Share
Talk to any marketer, and they’ll likely tell you about the importance of customer loyalty. The axiom states…
News November 21Dial Up your Smart Phone Oversight to Avoid Employee Liability Issues
In recent years the explosion of smart phones, in particular Blackberry devices, has made it possible for employees…
News November 19Family Business Harmony: It’s Not all that Complicated!
The common rap about the family business is: “Don’t get caught in the crossfire of interfamily turmoil.” As…
News November 19Cars will Break and We will Fix Them…Only Not as Often!
If your service department makes the majority of its revenue fixing broken cars, then get ready for massive…
News November 19
