Latest in: Leadership

The Automotive Industry…as a High School

Have you ever viewed the industry as a high school? Think about it for a minute. I’ve had…

Change IS Coming: What’s Your Plan?

You could feel the winds of change from NADA all the way to the east coast,...and not just for…

Achieving Your Training ROI

Studies show the two biggest reasons for employee turnover are limited advancement opportunities and lack of training for…

Dealership DNA: The Reason Why Your Changes Don’t Stick

Do your awesome ideas and new products consistently fail? Lots of ideas sound amazing in theory, but it's…

Does Your Dealership Need a Traffic Cop?

Have you ever run a red light? Did you do it by accident? Not paying attention? Did you…

How One Dealership Found the Recipe for Success in Customer Engagement

Getting your customer’s attention and engaging with them can be a tough task these days. There is so…

How to Combat Loyalty Program Fatigue

The average U.S. household now belongs to more than 18 loyalty programs, for a total of more than…

Protect Your Profits from the Unknown

5 Reasons Why Your Sales Department Shouldn’t Take that Phone Call

With today’s connected customer, there really are only a few types of phone calls your team will find…

Customer Experience Investments More Vital Than Ever

The global commodity slump has hit Australia’s vital mining and oil sectors, and the Aussie dollar has also…