Caretakers, Playmakers, and Game Changers
There are normally three types of team members on an organization’s payroll: caretakers, playmakers, and game changers. The…
News July 7Latest in: Leadership
Food is the Way to a Man’s Heart…But Not That Kind of Food
This common saying is certainly one that everyone knows. And, whether it’s true or not, has endured time.…
News June 30
Your Website IS Your Showroom
There was a time when dealerships hated the internet. I know, it’s hard to believe. What is interesting…
News June 29
Get the Most Out of Your Vendor Partnerships
A few weeks ago, I discussed a new “breed” of tech provider that’s been, very quickly, becoming a…
News June 27
Are You a Game Changer?
There are normally three types of team members on an organization’s payroll: caretakers, playmakers, and game changers. The…
News June 27
Wish Them Well, But Ask, “What The Hell?” – How to Capitalize On Exit Interviews
Well, you know it’s inevitable. Eventually some in your dealership will leave, either voluntarily or involuntarily, but will…
News June 27
Streamlined Data Integration Brings Unity to the Dealership
Thankfully, the automotive industry has by and large embraced the technology available to it. Handwritten buyers’ orders, Sharpies…
News June 23
He’s Seen the Enemy, and It’s Tesla
The Federal Trade Commission had billed its event as a Washington forum for “seasoned experts” to discuss the…
News June 23
Don’t Let Your Loyalty Program Backfire!
The intention of a loyalty program is to show your customers that they are appreciated and encourage them…
News June 20
Used Car Warranties: What You Don’t Know CAN Hurt You
I recently visited 2 different dealerships where I noticed that all of their used vehicles, other than cars…
News June 17
